User Experience Researcher II, Cvent

• Directed and contributed to research efforts at Cvent Connect, one of the world’s largest event and hospitality technology conferences. The resulting insights from this effort informed updates to 5 product roadmaps, impacting over $160M in revenue.

• Awarded a Quarterly Award in Q2 for "exemplary performance," recognizing outstanding ownership, teamwork, customer success, and pragmatism.

• Spearheaded an initiative to establish a framework to measure usability metrics for the company's product suite. Managing the project and collaborating closely with executives, directors, product owners, design leads, and developers to champion a data-centric design approach. This enabled senior leadership to make informed decisions based on comprehensive user feedback and insights.

• Managed and conducted end-to-end mixed methods user research studies to uncover actionable insights and deliver data-driven recommendations on the user experience of both new and existing products.

• Educated and evangelized the benefits of UX research to stakeholders in four product teams with varying degrees of UX maturity.

User Experience Researcher II, Cvent

• Leveraged data from diverse sources, including interviews, surveys, and usability tests, to derive valuable insights and craft well-founded, actionable recommendations for enhancing the user experience of various product solutions generating over $50M in revenue.

• Collaborated closely with cross-functional teams - including design, engineering, and project management - to identify product requirements, prioritize, and implement user informed design improvements.

• Generated comprehensive reports on research findings, employing data visualization, clear insights, and actionable next steps to effectively communicate complex solutions. Presented these reports to stakeholders at various organizational levels, fostering informed decision-making and guiding the execution of next steps for UX improvements.

Usability Engineer 

• Analyzed data from multiple sources (e.g., user interviews, on-site observations) to develop insights and recommendations for improving client’s medical hardware device e.g., identifying use errors, close calls, use difficulties indicative of risk to users/patients.

• Performed evaluations of medical devices, technologies, and environments to help streamline workflows and user processes.

• Served as a moderator and observer for human factors evaluations aiming to identify user pain points, critical risks, and key performance indicators.

Usability Testing Assistant, University Healthcare Network 

• Analyzed data from multiple sources (e.g., user research, on-site testing) to develop insights and recommendations for improving client’s medical device e.g., identifying use errors, close calls, use difficulties indicative of risk to users/patients. 

• Performed evaluations of medical devices, technologies, and environments to help streamline workflows and user processes. 

• Served as a moderator and observer for human factors evaluations aiming to identify user pain points, risks, and KPIs. 

• Collaborated with team members to learn and execute usability evaluations.

Quantitative Assistant , George Mason University

• Provided support to researchers and students in using data analytics software such as R, Stata, SAS, and SPSS.

• Created teaching resources, tutorials, and guides for students to utilize.

• Developed and taught library-offered workshops while collaborating with lab staff on various projects.

Graduate Research Assistant, George Mason University

• Part of the Hemodynamics, Automation, Resilience & Trust (HeART) lab under Dr. Tyler Shaw.

• Completed library research activities to assist in the development and implementation of multidisciplinary doctoral research studies using a wide range of UX tools and methods. 

• Recruited, scheduled, and arranged reimbursement of appropriate participants. 

• Designed screening and test questions, tasks, test materials as well as reports of UX test results that described findings and provided actionable insights.

UMD Make-a-thon 

• Make-a-thon is a design hackathon hosted at the University of Maryland, which is organized completely by UX Terps - the first student-run UX organization at UMD.

• Collaborated with students from various disciplines to apply design-thinking expertise to creatively solve real-world problems, sponsored by P&G, CommunicateHealth, UMD and more.

GMU Usabil-a-thon 

• A hackathon-style usability competition, which provides graduate students an opportunity to showcase their expertise by designing usability solutions to business challenges provided by sponsors such as CapitalOne, Fors Marsh, USDA and more.

Research Assistant, Old Dominion University 

• Part of the Psychology of Design (PoD) lab under Dr. Jeremiah Still.

• Selected for a competitive paid internship under Dr. Jeremiah Still’s grant associated with modeling the influence of saliency within mobile displays during summer 2018. The results of which were then presented at the 2019 VAPS Conference at Christopher Newport University.

• Responsibilities included: completing library research activities, eye tracking training, and data collection, transcribing and coding quantitative data, organizing data into an easily readable and formulated excel sheet, helping prepare and administer experiments within lab, as well as collaborating on projects with graduate and undergraduate students.